Deskripsi pekerjaan
Peran ini bertanggung jawab untuk memberikan dukungan IT harian dan menjaga infrastruktur perangkat keras serta jaringan lokal agar operasional perusahaan tetap berjalan lancar. Anda akan menangani berbagai masalah teknis pengguna akhir serta memastikan sistem tetap aman dan terupdate. Selain itu, Anda akan mengelola perangkat jaringan seperti LAN, Wi-Fi, router, dan akses sistem perusahaan. Peran ini juga mencakup manajemen akun perangkat lunak, koordinasi dengan vendor, serta memberikan dukungan teknis jarak jauh bagi staf yang bekerja dari rumah.
Tanggung jawab: Deliver day-to-day IT support and maintain local hardware/network infrastructure; Resolve end-user hardware, software, OS, and printer issues within established SLAs; Maintain LAN, Wi-Fi, switches, routers, and access to email, databases, and company systems; Install, configure, repair, and track workstations, peripherals, and software licenses; Execute routine backups, system patches/updates, and enforce IT security protocols; Diagnose and repair PCs/laptops, replace components, and configure Windows and macOS; Maintain and fix network and thermal printers, scanners, projectors, and PABX/IP phones; Set up remote VPN access for work-from-home staff and resolve issues via AnyDesk or TeamViewer; Manage Google Workspace and M365 accounts, passwords, licensing, and shared drives; Coordinate with ISPs, SaaS, and hardware vendors for repairs, SLAs, and support.
Tanggung jawab
- Deliver day-to-day IT support and maintain local hardware/network infrastructure
- Resolve end-user hardware, software, OS, and printer issues within established SLAs
- Maintain LAN, Wi-Fi, switches, routers, and access to email, databases, and company systems
- Install, configure, repair, and track workstations, peripherals, and software licenses
- Execute routine backups, system patches/updates, and enforce IT security protocols
- Diagnose and repair PCs/laptops, replace components, and configure Windows and macOS
- Maintain and fix network and thermal printers, scanners, projectors, and PABX/IP phones
- Set up remote VPN access for work-from-home staff and resolve issues via AnyDesk or TeamViewer
- Manage Google Workspace and M365 accounts, passwords, licensing, and shared drives
- Coordinate with ISPs, SaaS, and hardware vendors for repairs, SLAs, and support
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi