Deskripsi pekerjaan
Our client is a well-established luxury retail operator in Indonesia, representing internationally recognized fashion and lifestyle brands across prestigious shopping destinations in Surabaya and Jakarta. With decades of experience in the Indonesian luxury retail market, the company has built a strong reputation for delivering premium products, exceptional customer service, and elevated in-store experiences. Its portfolio includes luxury leather goods, handbags, travel products, accessories, footwear, and selected ready-to-wear collections. The Store Manager will take full responsibility for the store's commercial performance, daily operations, team management, and customer experience. As the representative of the luxury brand at store level, you will lead the team in achieving sales targets while maintaining the highest standards of service, visual presentation, clienteling, and operational excellence.
Tanggung jawab: Deliver an outstanding in-store customer experience in line with luxury brand standards; Drive store performance to achieve or exceed sales targets and KPIs, including Sales Turnover, AUR, ATV, UPT, and Customer Retention; Analyze sales results and prepare regular performance reports; Implement effective clienteling strategies to develop and maintain relationships with loyal and high-value customers; Ensure visual merchandising and store presentation consistently follow brand guidelines; Lead daily briefings and align the team with sales targets, customer service standards, and company objectives; Lead, motivate, coach, and develop the store team to achieve sales and service excellence; Set and review individual and team performance goals.
Kualifikasi: Strong experience in luxury retail, particularly luxury handbag, leather goods, or fashion brands; Proven capabilities in sales leadership, team development, and store operations.
Tanggung jawab
- Deliver an outstanding in-store customer experience in line with luxury brand standards
- Drive store performance to achieve or exceed sales targets and KPIs, including Sales Turnover, AUR, ATV, UPT, and Customer Retention
- Analyze sales results and prepare regular performance reports
- Implement effective clienteling strategies to develop and maintain relationships with loyal and high-value customers
- Ensure visual merchandising and store presentation consistently follow brand guidelines
- Lead daily briefings and align the team with sales targets, customer service standards, and company objectives
- Lead, motivate, coach, and develop the store team to achieve sales and service excellence
- Set and review individual and team performance goals
Kualifikasi
- Strong experience in luxury retail, particularly luxury handbag, leather goods, or fashion brands
- Proven capabilities in sales leadership, team development, and store operations
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi