Deskripsi pekerjaan
We are looking for an experienced and results-driven Branch Manager to lead our Surabaya Branch. If you have a strong background in warehouse logistics operations, team leadership, and business development, we invite you to join our growing company and play a key role in driving operational excellence and business success.
Tanggung jawab: Lead and oversee all branch operations to ensure smooth and efficient business performance; Achieve branch revenue, profitability, and operational targets; Drive business growth by acquiring new customers while maintaining strong relationships with existing clients; Supervise and optimize the performance of Sales, Operations, Customer Service, and Administrative teams; Monitor and control operational expenses in line with the approved budget; Ensure service level agreements (SLA) and delivery performance standards are consistently achieved; Maintain high standards of customer satisfaction and service quality; Conduct employee coaching, performance evaluations, and talent development initiatives; Ensure company policies, procedures, and Standard Operating Procedures (SOPs) are implemented consistently; Prepare accurate operational and business performance reports for the Regional Manager and Management; Resolve operational issues and customer complaints promptly and effectively while implementing preventive improvements.
Kualifikasi: Bachelor's Degree (S1) in any discipline. Degrees in Management, Logistics, Transportation, Supply Chain, or related fields are preferred; Minimum 5 years of experience as a Supervisor/Manager or 3 years of experience as a Branch Manager , preferably in one of the following industries: Logistics, Freight Forwarding, Cargo, Courier & Express Delivery, Transportation; Proven experience leading and managing a team of at least 20 employees; Strong understanding of logistics operations, including distribution, trucking, warehousing, and customer service; Demonstrated experience in managing branch Profit & Loss (P&L) performance; Strong business acumen with the ability to develop market expansion and regional growth strategies; Results-driven with experience working toward KPIs and business targets; Proficient in Microsoft Office, particularly Microsoft Excel; Excellent leadership, communication, negotiation, and interpersonal skills; Willing to be assigned to any of the company's operational branches across Indonesia.
Tanggung jawab
- Lead and oversee all branch operations to ensure smooth and efficient business performance
- Achieve branch revenue, profitability, and operational targets
- Drive business growth by acquiring new customers while maintaining strong relationships with existing clients
- Supervise and optimize the performance of Sales, Operations, Customer Service, and Administrative teams
- Monitor and control operational expenses in line with the approved budget
- Ensure service level agreements (SLA) and delivery performance standards are consistently achieved
- Maintain high standards of customer satisfaction and service quality
- Conduct employee coaching, performance evaluations, and talent development initiatives
- Ensure company policies, procedures, and Standard Operating Procedures (SOPs) are implemented consistently
- Prepare accurate operational and business performance reports for the Regional Manager and Management
- Resolve operational issues and customer complaints promptly and effectively while implementing preventive improvements
Kualifikasi
- Bachelor's Degree (S1) in any discipline. Degrees in Management, Logistics, Transportation, Supply Chain, or related fields are preferred
- Minimum 5 years of experience as a Supervisor/Manager or 3 years of experience as a Branch Manager , preferably in one of the following industries: Logistics, Freight Forwarding, Cargo, Courier & Express Delivery, Transportation
- Proven experience leading and managing a team of at least 20 employees
- Strong understanding of logistics operations, including distribution, trucking, warehousing, and customer service
- Demonstrated experience in managing branch Profit & Loss (P&L) performance
- Strong business acumen with the ability to develop market expansion and regional growth strategies
- Results-driven with experience working toward KPIs and business targets
- Proficient in Microsoft Office, particularly Microsoft Excel
- Excellent leadership, communication, negotiation, and interpersonal skills
- Willing to be assigned to any of the company's operational branches across Indonesia
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 9.000.000 per month
- Batas lamaran
- 22 Agustus 2026