Deskripsi pekerjaan
Berbasis di Pasuruan, posisi ini bertanggung jawab untuk menangani pesanan penjualan, permintaan pelanggan, keluhan, serta kebutuhan sampel melalui koordinasi lintas departemen. Peran ini menuntut kemampuan komunikasi dwibahasa (Inggris dan Mandarin) yang prima serta fokus yang tinggi pada kepuasan pelanggan dalam menyelesaikan berbagai kendala operasional.
Tanggung jawab: First Line Support to customers on their day-to-day general enquiries; Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team; Administer customer orders by coordinating with internal functional teams; Communicate proactively, accurately and timely to customers; Job related to Sample Request Management; Handling Customer Complaint; Promote and support customer self-service of Coats digital tools.
Kualifikasi: Bachelor's degree in related fields; Experience in customer service or sales admin minimum 2 years; English and Mandarin proficiency; Customer-focused, target-oriented and detail-oriented; Ability to work with relevant departments to investigate complaints and find solutions; Familiar with SAP; Ability to handle customers with empathy and confidence and understand customer needs & pain points (SPICQRS).
Tanggung jawab
- First Line Support to customers on their day-to-day general enquiries
- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team
- Administer customer orders by coordinating with internal functional teams
- Communicate proactively, accurately and timely to customers
- Job related to Sample Request Management
- Handling Customer Complaint
- Promote and support customer self-service of Coats digital tools
Kualifikasi
- Bachelor's degree in related fields
- Experience in customer service or sales admin minimum 2 years
- English and Mandarin proficiency
- Customer-focused, target-oriented and detail-oriented
- Ability to work with relevant departments to investigate complaints and find solutions
- Familiar with SAP
- Ability to handle customers with empathy and confidence and understand customer needs & pain points (SPICQRS)
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 27 Oktober 2026