Deskripsi pekerjaan
Responsible for achieving the store’s sales targets and contributing to the company’s overall revenue goals. Provide excellent customer service and deliver a positive in-store shopping experience. Maintain store cleanliness, tidiness, and overall presentation at all times. Ensure visual merchandising and store standards are consistently aligned with company guidelines. Support daily store operations and assist customers with product knowledge and recommendations. Minimum education: Senior High School or equivalent. At least 2 years of experience as a Sales Associate , preferably in the retail industry . Demonstrated commitment to building a long-term career in retail. Strong product knowledge and understanding of sales techniques. Creative, proactive, and able to work with a degree of independence.
Tanggung jawab: Sales Leadership: Lead the boutique team to achieve monthly sales targets and drive overall growth in transaction value and unit volume; Product Category Management: Optimize sales performance across all key product categories, including luxury handbags, ready-to-wear, footwear, and accessories; Clienteling & CRM: Oversee new client acquisition and ensure the team actively builds long-term relationships with VIP customers through personalized appointments; Store Operations & Compliance: Maintain boutique operations at the highest standard to ensure satisfactory results in internal audits, visual merchandising, and customer satisfaction surveys ( Mystery Shopper/NPS ); Team Development: Manage, mentor, and motivate the store staff, providing regular training to elevate sales performance and service quality.
Kualifikasi: Minimum of a Bachelor's Degree (S1) in any major; At least 3 years of managerial or supervisory experience in luxury fashion retail, premium retail, or high-end hospitality; Competent in analyzing store performance metrics (such as conversion rates, units per transaction, and average basket sizes) to execute effective on-the-floor sales strategies; Fluent in both English and Indonesian (written and spoken); Strong leadership qualities, a deep understanding of luxury customer service ( clienteling ), and excellent attention to operational and audit standards.
Tanggung jawab
- Sales Leadership: Lead the boutique team to achieve monthly sales targets and drive overall growth in transaction value and unit volume
- Product Category Management: Optimize sales performance across all key product categories, including luxury handbags, ready-to-wear, footwear, and accessories
- Clienteling & CRM: Oversee new client acquisition and ensure the team actively builds long-term relationships with VIP customers through personalized appointments
- Store Operations & Compliance: Maintain boutique operations at the highest standard to ensure satisfactory results in internal audits, visual merchandising, and customer satisfaction surveys ( Mystery Shopper/NPS )
- Team Development: Manage, mentor, and motivate the store staff, providing regular training to elevate sales performance and service quality
Kualifikasi
- Minimum of a Bachelor's Degree (S1) in any major
- At least 3 years of managerial or supervisory experience in luxury fashion retail, premium retail, or high-end hospitality
- Competent in analyzing store performance metrics (such as conversion rates, units per transaction, and average basket sizes) to execute effective on-the-floor sales strategies
- Fluent in both English and Indonesian (written and spoken)
- Strong leadership qualities, a deep understanding of luxury customer service ( clienteling ), and excellent attention to operational and audit standards
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi