Marketing & Aftersales Manager

Deskripsi Pekerjaan

Tanggung Jawab

• Help develop creative briefs and guide creative direction to meet objectives for all public-facing communications, advertising, and campaigns
• Conceptualize on multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channels
• Manage content and updates for customer and internal touch points, establish budget guidelines, participate in events, and document business process, and provide marketing/sales support
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
• Developing and implementing aftersales strategies
• Handling escalated customer issues
• Analyze feedback to improve service delivery
• Collaborate with other departments to maximize customer retention and profitability
• Job Requirements:
• Candidate must possess at least Associate Degree or Bachelor's Degree in Communication/Marketing/Business/Public Health/Nursing/Midwifery or equivalent
• Proven success in developing marketing plans (including online marketing and social media strategy) and campaigns
• Effective communications skills and extensive experience and judgment to plan and accomplish goals
• Proven success in team management, demonstrated by consistently achieving positive outcomes, which results from applying key strategies like fostering open communication, setting clear goals, empowering team members, delegating effectively, and providing
• Strong project management, multitasking, and decision-making skills
• Metrics-drive marketing & aftersales mind with eye for creativity and empathy
• Strong knowledge and understanding of current trends in digital media/social media and online analytics
• Experience with marketing automation and CRM tools
• Job Type: Full-time
• Hanya peserta yang memenuhi persyaratan di atas yang akan dipanggil untuk melakukan tes selanjutnya. Untuk itu